Introduction
Deep Carpet Cleaning is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.
Who We Are
Deep Carpet Cleaning is a professional carpet, rug, and upholstery cleaning service based in Dublin, Ireland.
Information We Collect
When you book our services or contact us, we collect the following information:
Contact Information
- Name
- Address
- Phone number
- Email address
Service Information
- Details about the cleaning services you require
- Property access information
- Appointment dates and times
- Special instructions or preferences
Payment Information
- Payment method details (processed securely through our payment provider)
- Billing information
Website Usage
- IP address
- Browser type and version
- Pages visited and time spent on our website
How We Use Your Information
We use your personal information to:
- Schedule and provide cleaning services
- Communicate with you about your appointments
- Process payments for our services
- Send appointment confirmations and reminders
- Respond to your inquiries and requests
- Improve our services and customer experience
- Comply with legal obligations
We will never sell your personal information to third parties.
Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Contract Performance: To provide the cleaning services you have requested
- Legitimate Interests: To operate our business, improve our services, and communicate with customers
- Legal Obligation: To comply with accounting, tax, and other legal requirements
- Consent: Where you have given us explicit permission (e.g., marketing communications)
Data Sharing
We may share your information with:
Service Providers
- Payment processors to handle transactions securely
- Scheduling and booking platforms to manage appointments
Legal Requirements
- Law enforcement or regulatory authorities when required by law
We do not share your information with third parties for marketing purposes.
Data Storage and Security
Your personal information is stored securely using industry-standard encryption and security measures. We retain your data only for as long as necessary to provide our services and meet legal requirements.
Data Retention
- Customer records: Retained for 7 years for accounting and legal purposes
- Marketing consent records: Retained until you withdraw consent
- Website analytics: Anonymized after 26 months
Cookies
Our website uses cookies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand how visitors use our website (anonymized)
You can disable cookies through your browser settings, but this may affect website functionality.
Your Rights
Under GDPR and Irish data protection law, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Restriction: Request that we limit how we use your data
- Portability: Request your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details provided above.
Marketing Communications
We may send you promotional emails about our services, special offers, or helpful cleaning tips. You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us directly to request removal from our mailing list
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
Children’s Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Data Protection Commission (Ireland):
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28, Ireland
Phone: +353 (0)761 104 800
Website: www.dataprotection.ie